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"Three Guarantees" period changes from one year to three years
Mahogany furniture damaged
I bought a chair that was less than a year old and was "slightly injured" when I moved it. As long as I let the professional mechanic modify it, I can restore it to the original appearance, but my friend's nameless shop has repeatedly evaded. After waiting for a year of "three guarantees" for furniture, the seller rejected Mr. Guo from the grounds of "not responsible for the warranty period has passed".
"The after-sales service of mahogany furniture should be upgraded!" Mr. Guo, a mahogany fan who had encountered the above, said what he said. In fact, this is the "root cause" of the dispute in the field of mahogany furniture.
After bumping the mahogany furniture
Few brands help repair
Why point the finger at mahogany furniture after-sales service? It turned out that Mr. Guo repeatedly encountered "cold violence" in after-sales service during the redwood consumption process. Mr. Guo said that he, who knew a lot of mahogany knowledge and doorway, did not choose to buy mahogany furniture in mainstream home stores, but placed an order in a friend's shop. The furniture itself was okay, but subsequent disputes about after-sales service made him a headache.
I bought a chair that was less than a year old and was scratched when carrying it. The professional mechanic can restore the original appearance with a little modification, but my friend's nameless shop has repeatedly shirk away. After waiting for a year of "three guarantees" for furniture, the seller rejected Mr. Guo from the grounds of "not responsible for the warranty period has passed". Such after-sales service "cold violence", Mr. Guo often encountered in the mahogany furniture business. He bluntly said: "The price is high, but the sale and after-sales service can't keep up. How to keep the hearts of redwood lovers?"
Subsequently, the author visited the capital several well-known brand mahogany furniture stores found that most businesses only committed to a year "three guarantees" period, responsible for wiping and maintenance free mahogany products. If the furniture suffers minor artificial injuries, some brands say that they can only provide paid services, and some brands say that they ca n’t manage, and the technicians are busy producing new products.
Old house renovation heat
More mahogany furniture "injured" during the move
There are many people renovating the old house, and the mahogany furniture will inevitably encounter the embarrassment of moving. Mr. Guo ’s baby is so injured. In the past two years, the renovation of old houses has undoubtedly become the culprit that triggered the "mahogany maintenance boom".
The person in charge of the mahogany told the author that mahogany furniture lovers are very attentive to the baby they bought home. In the past, even minor injuries such as bumps, wear and scratches were rare. However, since last year, with the advent of the renovation of old houses, the proportion of mahogany furniture "injured" in the move has increased sharply, and there are also a few consumers who come back to find manufacturers for "micro-repair".
Mahogany furniture "three guarantees" stretched to three years
Resolve consumer concerns
Once the mahogany furniture is injured in the process of moving, who should consumers ask for help, and what costs will it bear? Like Mr. Guo, consumers who are waiting for their own mahogany furniture to find a cure and famous doctor are full of doubts.
The author finds that the "Three Guarantees" period recently launched by Home has been extended from one year to three years, which is a "good medicine" to solve the above concerns of consumers. In the mahogany town hall on the fifth floor of the actual home Lize store, the settled brands such as Xuanming Dianju, Yuanhengli and Qingmutang all told the author that the previous "repair, replacement and return" service was only one year, but With the extension of the "Three Guarantees" period, the brand also upgraded the warranty period.
Among them, for the "micro-repair" of mahogany furniture, the above brands all said: "As long as the" injury "is not serious, and within the three-year warranty period that was actually promised, it can be repaired for free." Zheng Yuexia, person in charge of Qingmutang Beijing also said that the old The renovation of the house made the mahogany furniture wronged. They are studying to provide special free home repair and maintenance services for this part of consumers and mahogany furniture.