“Is I buying solid wood furniture? Can the merchant write the materials and processes for each part of the main frame, side panels, back panel, etc. into the contract?” Mr. Guo, a solid wood furniture enthusiast, recently opened a complaints hotline for the Yangzi home, hoping to pass The supplementary agreement for the furniture contract is more protected.

“Is it possible to give stricter rules on the date of delivery? The price of mahogany has changed in months or even months. Some consumers paid a deposit, and they only delivered goods after a few months or a year or two. We have nothing to lose. Market risk.” The head of a well-known mahogany furniture brand also hopes to protect his rights and interests by improving the additional terms of the furniture contract.

"The description of imported furniture is mostly English, French, and Japanese. There is nothing in Chinese. What kind of goods are bought? We can only rely on sales staff to say that when can this situation improve?" Do not understand the "foreign contract" is very unhappy ... ...

In the process of furniture sales, "a paper contract" is the only guarantee for buyers and sellers. Whether it is domestically produced furniture or imported furniture, the timely addition and upgrading of contracts is not only a deeper layer of protection and restrictions for buyers and sellers, but also an indication of industry progress and maturity. So, is it necessary to upgrade the furniture sales contract? Where do I need to upgrade? This issue of "Yangzi Home" conducted an investigation interview.

Visit well-known solid wood furniture: "Instruction for dismemberment of furniture" entered the contract

“I bought all solid wood furniture?” At the end of the weekend, the reporter walked into the solid wood furniture showroom of Kazimen, an international household museum, and raised the issues most concerned by Mr. Guo, a solid wood enthusiast, to the brand shopping guide. A guide buyer said, "The guarantee is 100% solid wood furniture. In order to make consumers feel comfortable buying it, we have produced a "clearing notice of solid wood furniture." The raw materials and manufacturing techniques used in each part of each solid wood furniture will be written in. Informed." For example, the side panels are made of wood; the back panel is black walnut. The Purchasing Guide also told reporters that this "information" will also be used as an attachment and be nailed together with the regular contract to provide consumers with a deeper level of protection.

Visiting mahogany furniture stores: The furniture contract has been brought "fidelity certificate"

“Is the purchase of mahogany furniture genuine?” Last week, with this issue, the reporter also circled several mahogany furniture stores on Jiangdong Road. In a showroom of mahogany furniture near Wanda Gold Street, the reporter discovered that the “Purple Rose Fidelity Certificate” and the “Purple Fir Fidelity Number” verified and issued by the National Center for Furniture and Indoor Environmental Quality Supervision and Inspection have quietly become annexes to the contract. Consumers put a pass.

Miss Hong Wei home furniture manager Miss Wei introduced, where the purchase of rosewood furniture consumers, the shop will be in the formal contract attached to the "red sand fidelity number", the number is only one piece of furniture, buyers can be based on the fidelity to the national furniture And indoor environmental quality supervision and inspection center for verification.

Professionals remind: Customization involves personalities, supplements are essential

Accompanied by the popularity of small and medium-sized new homes, "custom furniture" that can efficiently use space can be very hot in 2012. However, while buying “fitting” furniture, many consumers have also found that customized furniture involves many details of sexual design. There is almost no requirement for custom products in the conventional furniture contract. This undoubtedly makes the sale contract hidden.

In this regard, some professional custom furniture brand owners reminded the owners that necessary supplements must be added to the additional terms and attached documents for ordering furniture contracts.

Mr. Consumer believes that when customizing the sofa table furniture at the Gujia Store, it was found that the custom renderings and descriptions, the sheet identification form, and the product change rules were all included in the contract, and were kept by consumers at the time of payment. At the time of late delivery and installation, all details are supported by the plan, and there will be no disputes due to the unsuitable version, which provides protection for the buyer and the seller.

In this regard, furniture industry experts said that the size, specifications, color and even shape are playing "for" custom furniture, but also should have a detailed contract as a guarantee. However, not all custom-made furniture can produce perfect supplemental terms and instructions. Consumers need to be careful when buying.

Imported furniture brand promises: "Chinese manual" will be added for consumers

How to identify materials when purchasing imported furniture? Does the owner only see if the price pattern does not look at the condition of the material? The reporter found that some imported brands from the United States, France, Italy, and Denmark have already started to add “Chinese manuals” specifically for the Chinese market and consumers. In a showroom in Daming Road, which specializes in American brand furniture “City (translated name)”, the reporter learned that all imported furniture must be equipped with simple Chinese instructions and design requirements. According to the in-store designers, only some materials are introduced. This is not enough to fully express the details of furniture, many of the furniture itself has the ability to freely assemble and dismantle, if there is no Chinese manual, it is difficult to ensure that domestic consumers safer and more convenient to use.

â–  Interviews

Upgrading furniture contracts to provide deep protection for consumers and businesses

Solid wood furniture dismemberment notice, rosewood fidelity certificate and rosewood fidelity number, imported furniture Chinese instructions ... In fact, the additional terms and contents of these contracts gradually formed and surfaced, undoubtedly the market mature performance, they will buyers and sellers The demand for deeper contract guarantees was revealed.

The supplementary agreement and the annex to the contract are gradually becoming the status quo of the market where the buyer and the seller seek private legal protection. They quietly upgraded the furniture contract to the tabletop.

Just as our amendment to the civil law will be amended every few years according to the status quo. If the furniture sales contract can be based on the problems encountered by consumers and merchants in the actual operation, regular modifications will undoubtedly provide multiple protections for buyers and sellers.

During the visit, a mahogany furniture brand's shopping guide complained that the price of mahogany changed for a few months. Some consumers paid a deposit, but only after a few months or a year or two, the furniture salesperson did not have any choice. They could only bear market risks themselves. A certain brand of furniture manager is also unintentionally revealed that if the merchant has a clear provision on the date of delivery in the additional clause, or the amount of compensation for overdue delivery, many consumers will feel that they are “constrained” and would rather buy it from another family. It is also the main reason why the issue has not been eased.

It can be seen that if the purchase contract is not perfect, the business also has a passive time. How to provide protection for both buyers and sellers is one of the items that need to be upgraded in a furniture sales contract. Because the contract is bilateral, it should not be designed solely for the protection of consumer rights, nor can it exist solely for the protection of business interests.

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