How many aspects of home improvement will encounter “soft nails”, how should home improvement companies avoid these problems as much as possible, or try their best to solve problems for consumers as soon as possible? We will give everyone a message on the eve of “3·15”. Wake up, I hope the home improvement company can take this opportunity to re-examine the technical and management deficiencies.


House home flagship store

â—†Design does not start after careful start

It was only after the start of construction that the original design was unreasonable or unachievable, and the design drawings had to be modified in large areas. The emergence of this problem was mainly due to the low level of the designer or the lack of experience, and did not take into account the limitations and hidden dangers of the housing.

The number of soft tricks: sweet talk and swindle. There is no doubt that the person responsible for this problem is the designer, but to stop work for a few days to amend the design plan, or to change the installed part of the design in order to accommodate the design, not only to pay the delay fee, but also lost labor costs. Therefore, home improvement companies will try to use sweet talk or other excuses to stabilize consumers who do not understand, and then adjust the mistakes they make.

Avoid methods: increase the individual level of the designer. Require designers to have a certain understanding of the structure of the house, so that they understand that in addition to designing the United States, the design is more practical and durable. In addition, try to avoid new designers working independently and give them a chance to learn.

â—†The material is not able to delay the delay

Tiles, floors, sanitary ware, and the main materials purchased through home improvement companies cannot always arrive at the expected time, which delays the construction period and makes people feel uncomfortable. The time for restocking is no longer valid, and so does not know when to wait. As a home improvement company with an integrated model, it is inevitable that these problems will be encountered during the renovation process.

Soft tricks: Smile and push time. It is not their own natural control of things will be weak, the main material delivery is not in place, the problem of goods not board is the home improvement company must bear the problem. However, in the end, the consumers are in a hurry. They are not in a hurry. Anyway, the contract is signed, and the workers are also open. You can't do anything about it. Therefore, if there is a case where the main materials do not arrive on time, they will usually adopt the method of pushing tomorrow tomorrow and tomorrow, and watching these smiling faces, you are embarrassed not to wait.

Avoid methods: reduce the type of integration, and strengthen cooperation with businesses. There are too many kinds of materials involved in home improvement, and some accidents are inevitable. As a home improvement company, it is not necessary to strengthen the cooperation with various businesses and help them to deliver on time; or give consumers more freedom, do not ask What kind of materials they all take home improvement company, this way, the line is not so tight, both sides will be much easier, the error rate will also decrease.

â—†Inaccuracy of housing error affects furniture into the home

After the completion of the renovation of the house, it was found that the two walls facing each other were not uniform, so that the late purchase or custom furniture could not enter the house. The owner received the answer that the building wall was paralyzed. It was only at this time that you found out what happened.

Soft tricks: Find excuses and give benefits. This situation is usually caused by the negligence of the designer or the worker. If the change is big, materials, labor, and time have to be taken. Therefore, in order to weaken the problem, or let the consumer out of it, home improvement companies usually use to find excuses or to offer soft tips to reduce losses. For example, the uneven wall surface is caused by the fact that the load-bearing wall is not straight. Since the problem has occurred and the responsible party cannot be identified, it is better to make a small discount on the full amount of the decoration.

Avoid methods: strict supervision. If you want to avoid the occurrence of such problems, home improvement companies should implement a strict supervision system for the designers and improve the requirements of the amount of room. In addition to measuring the size, it is also necessary to understand the structure of the house to check whether the house has its own defects or hidden dangers. Only when problems are solved in advance, can we avoid rework afterwards or make the number of consumers in the soft trick trickle down.

â—†The project will never be compensated for delays

The house that was originally planned to be completed in one and a half months, but in the end it took more than two months, not only delayed the owner's stay, but also virtually increased the cost of living for renting one month's room. For home improvement companies, the extension of the project is a normal matter. However, although there are relevant contents of the deferred compensation in the contract, they can always find an excuse for them to erode.

Soft tricks: First blame the owners, post-installed poor, both hard and soft. Most of the completion dates set out in the renovation contract are too tight, and it may only become a reality when workers are doing full work every day. However, in most cases, only one or two types of workers are working at the construction site, and as long as they encounter main materials and auxiliary materials, and even one nail fails to arrive in time, or they wait for waterproofing and drying, they will immediately stop work. , go to the next construction site, and this is more than one day. In order to reduce the compensation, these problems will eventually be counted on the owners. If the owners insist on compensation according to the day, they will begin to install poor people.

Avoid methods: increase communication and improve coordination. If you want to reduce the delay of the project as much as possible, the home improvement company should increase communication with the owner and improve its own degree of coordination; do not arrange excessive decoration work for the workers; notify the owner of the contents of the next process in advance so that they have more time. Buy the required parts instead of making them a reason to postpone the project.

â—† Environmental protection does not meet the standard to avoid liability

What looks like a beautiful and practical new house is not only a full house, but also a long-lasting tear. This is how it happened. Although environmental protection has become the home furnishing issue that consumers are most concerned about, the renovation is completed and piled up with furniture. The environmental protection of the house is not up to the standard. Who is the responsible person is still a long-standing problem.

Soft tricks: shirk responsibility. If furniture is not yet available, environmental problems may also originate from the renovation; but if the furniture is already full of rooms, the non-environmental responsible person is really difficult to distinguish. Compared with the decoration quality, the home improvement company will definitely not let itself fall into the deep hole of "environmental protection is not up to standard." Therefore, they will do everything they can to evade environmental issues to the various furniture that have entered the house. They also promise to treat people with a smile and have a very good attitude. They will turn around until you are dizzy and believe that the problem is all in furniture.

Avoid methods: from "passive environmental protection" to "active environmental protection." Everyone knows that the environmental protection of home improvement can not only look at a link, the main material, auxiliary materials and construction process may be the producers of “environmental killer”, and the home improvement company as an intermediary who integrates these materials cannot really control every item. The environmental protection index has always been in a position of “passive environmental protection”. If the home improvement company can develop a product that controls the environmental protection factor, it can rely on technology to win, from "passive" to "active." In this way, the environmental concerns of consumers are naturally reduced.

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